F.A.Q

1. Company working hours
2. What are the IP-addresses of trade servers?
3. I have lost a number of my trading account. What should I do?
4. I have lost a trader’s password to my account. What should I do?
5. I have lost phone password to my account. What should I do?
6. I want to change leverage or account type, or e-mail, or any other data specified in your account’s information. What should I do?
7. I would like to know any data of my account. What should I do?
8. Downloading and installing terminal MetaTrader 4
9. Will I be able to use trading terminal MetaTrader 4 in the operating system Linux?
10. What are the most convenient and frequently used hotkeys in Metatrader?
11. Where can I find a complete user guide for Meta Trader 4?
12. What is the terminal time?
13. What is the difference between demo and treading accounts?
14. How to open a demo account?
15. How do I top up my balance on a demo account?
16. How do I restore the password to my demo account?
17. How to open a treading account?
18. Can I open multiple accounts under one name?
19. How do I change my account type?
20. What leverage does ForexHunt offer?
21. How to change leverage?
22. Quoting timetable
23. Is it possible to have a managed account with ForexHunt?
24. I have a problem with the Internet, how can I close the order?
25. Why do I see only 4 currency pairs in market watch window, while I know there should be much more of them?
26. Why did the account history disappear?
27. Is it possible to use custom experts in the terminal?
28. Where can I download an expert, indicator or a script?
29. Wrong profit (profit of another transaction)
30. Terminal cannot connect to the server, "No connection" error
31. Server error or connection problems
32. Problems with order opening/"Trade context busy"
33. I can’t log in to my account, I keep getting “Invalid account” message. What should I do?
34. I canot see the deals I made before in my account history
35. Import of user indicators
36. “New order” button is inactive
37. “Sell” and “Buy” buttons are inactive.
38. What is “volume” in New Order menu and how is it calculated?
39. What is “Bid” and “Ask” (offer)?
40. A stop loss order was hit, while there was no such price on chart
41. Is it possible to open a swap-free account?
42. Take-profit was not actuated or a buy stop or sell stop order did not open although it was influenced by the price
43. What is «Stop-loss» (S/L) and «Take-profit» (T/P)?
44. What are pending orders “Stop” and “Limit”? How do they work?
45. What are the conditions for S/L, T/P, Stop and Limit orders?
46. What is a SWAP and why, for an opened position carrying over to the next day, do you either earn money or have to pay it?
47. What are “Margin Call” and “Stop Out”?
48. Why has my position closed by itself?
49. How long can I keep the position opened?
50. What are “Support” and “Resistance” levels?
51. What is a “trailing stop”?

Company working hours

Finance department works from 10.00 to 19.00 (GMT +2), from Monday to Friday. Customer support and Trading Operation Department work from 01:00 Monday to 23:00 Friday (GMT +2).

What are the IP-addresses of trade servers?

FXH-Real.com: 174.36.142.12:443 - for MiniHunter и RealHunter accounts;

FXH-Demo.com: 174.36.142.11:443 for demo account.

I have lost a number of my trading account. What should I do?

To restore your number of trading account, contact Technical Support Department via e-mail (support@forexhunt.org) or ICQ (598-142-123; 457-250-526) inform us about your problem and provide your name and your e-mail mentioned at registration.

I have lost a trader’s password to my account. What should I do?

To restore trader’s password, contact Technical Support Department via e-mail (support@forexhunt.org) or ICQ (598-142-123; 457-250-526) inform us about your problem and provide your number of trading account, name and phone password. We set you the new trader’s password which you can change subsequently in your terminal (Options – Server – line with password).

I have lost phone password to my account. What should I do?

To restore phone password, contact Technical Support Department via e-mail (support@forexhunt.org) or ICQ (598-142-123; 457-250-526) inform us about your problem and provide your number of trading account, name and trader’s password. We set you the new phone password according to your wish.

I want to change leverage or account type, or e-mail, or any other data specified in your account’s information. What should I do?

Сontact Technical Support Department via e-mail (support@forexhunt.org) or ICQ (598-142-123; 457-250-526) provide your number of trading account, name and phone password and specify information which you would like to change.

I would like to know any data of my account. What should I do?

Сontact Technical Support Department via e-mail (support@forexhunt.org) or ICQ (598-142-123; 457-250-526) provide your number of trading account, name and phone password and specify information which you would like to know.

Downloading and installing terminal MetaTrader 4

To install the terminal, download the client trading terminal from our web-site in the form of a setup file “Hunt4setup.exe” to your PC and then run the setup file. You can find more details about downloading and installing terminal in our web-site.

Will I be able to use trading terminal MetaTrader 4 in the operating system Linux?

You will not be able to use the trading terminal in the operating system Linux because no one MetaTrader supports OS Linux. However, you can set up the program with emulation of Windows in your Linux and then set up MetaTrader 4.

What are the most convenient and frequently used hotkeys in Metatrader?

F9 – new order;

Ctrl + T – open/close terminal window;

Ctrl + O – open properties;

Ctrl + N – show navigator window;

Ctrl + Y – show period dividers on chart;

Ctrl + L – show volume on charts.

Where can I find a complete user guide for Meta Trader 4?

There is a user guide in the terminal itself. Press F1 to open it. You can also download it from the developer’s website at http://www.metaquotes.ru/userguides. The developer’s forum is located here: http://www.metaquotes.ru/forum.

What is the terminal time?

In the market watch window the time is GMT +2. You can’t change it.

What is the difference between demo and treading accounts?

Demo account is ideal for learning the basics of Forex. Demo account conditions are equal to real account ones: order execution technology, quotes, working with orders – everything like on a treading account.

How to open a demo account?

You should download the client trading terminal from our website in the form of a setup file “Hunt4setup.exe” to your PC and then run the setup file. Upon completion of setup the terminal will offer to open a demo account. You can find more details about opening Demo account in our web-site.

How do I top up my balance on a demo account?

It is impossible to deposit a demo account. Open a new demo account.

How do I restore the password to my demo account?

Demo account password can’t be restored. If you saved an internal mail with your demo account registration data you can find your password there. Otherwise you will have to open a new demo account.

How to open a treading account?

For opening a trading account you need to visit ForexHunt company's website and click "Open a treading account", then accept the terms of “The Public Offer Agreement” and fill in "Account opening form" according to the presented requirements (it is necessary for you to familiarise in details with "The Public Offer Agreement"). Then complete the following forms. Further all account's data are displayed and also sent on your inbox at the address provided on the registration form. Then you should download the client trading terminal from our website and in the top menu of the trading terminal please choose "File" - "Login" and fill the data of your account (the number of the real account, trader’s password), and also specify a server of the real trading account.

Can I open multiple accounts under one name?

Yes, you can.

How do I change my account type?

At present ForexHunt offers 2 account types, “MiniHunter” and “RealHunter”. To change the type of account you can only open a new account of the type you want. Please note that if you want to transfer funds between the accounts, the account data must be the same in both accounts.

What leverage does ForexHunt offer?

ForexHunt offers the following leverages: for «MiniHunter» - from 1:1 to 1:500, and for «RealHunter» - from 1:1 to 1:500. You can select it yourself upon account opening.

How to change leverage?

To change leverage you should contact Technical Support Department via e-mail (support@forexhunt.org) or ICQ (598-142-123; 457-250-526) provide your number of trading account, name and phone password and specify information which you would like to change.

Quoting timetable

Quoting is preformed in accordance with the Regulations, namely from 23:00:01 GMT Sunday to 21:00:00 GMT Friday. In the period from 21:00:01 GMT Friday to 23:00:00 Sunday the market is closed. CFD’s are traded according to session times. Sessions timetable: 16:30 to 23:00 GMT +2 Monday to Friday. Since shares in the terminal are provided by NYSE, they can be traded only in NYSE operational hours.

Is it possible to have a managed account with ForexHunt?

We do not provide managed accounts and asset management, but you can allow other trader to manage your account. ForexHunt will not bear any responsibility for this trader’s activities. An agreement on the account management is solely between you and the trader.

I have a problem with the Internet, how can I close the order?

To close the order you should apply to the support service by phone, telling the account number, ticket number (order number) and the phone password. After that the position will be closed manually by a member of support service by the current price.

Why do I see only 4 currency pairs in market watch window, while I know there should be much more of them?

Right-click on any tool in your market watch window and select “Show all symbols”.

Why did the account history disappear?

If you don’t see account history in your terminal, please do the following:

1. Check your PC system date and time.

2. Right-click the account history tab and select “All history”. This way you can also see the history for any period.

Is it possible to use custom experts in the terminal?

Yes. To install a new expert you need to copy it to C:\Program Files\ ForexHunt MetaTrader 4\Experts and restart the terminal. After that you will see your expert in the Navigator window.

Where can I download an expert, indicator or a script?

A lot of expert, indicator or scripts are available here: http://codebase.mql4.com/ru/.

Wrong profit (profit of another transaction)

One profit from the deal was displayed in the trading terminal, but the balance was increased by other sum. What is the reason?

Terminal cannot connect to the server, "No connection" error

If you see "No connection" label at the right bottom of the terminal, it may be caused by various reasons. You should try one of the following:

1. Close the terminal and restart it.

2. Check your Internet connection. There might be a problem with your internet provider.

3. Left-click on the “No connection” message and select “Rescan servers” from the drop down menu.

4. Open “File – Login” menu and enter your login (trading account number), trader’s password, and full IP address of the server (174.36.142.12:443 for MiniHunter and RealHunter accounts; 174.36.142.11:443 for demo account) and press the Login button.

5. Port 443 is blocked in your network.

6. You firewall is blocking port 443. Add Metatrader as an exception.

7. Contact the technical support service, the contacts are available at the website, and check if there are any problems with the main server at the moment or only you have a problem.

8. If the server is OK, and above actions did not help, delete the trading terminal and reinstall it.

Server error or connection problems

If there is no connection at the trading terminal it can be caused by several reasons:

- Bad Internet connection.

- Incorrect login or password (trader password).

- Incorrectly chosen server address. Try to change the trading server address in the terminal. For access to a trading server you can use 174.36.142.12:443 server address for MiniHunter and RealHunter accounts and 174.36.142.11:443 server address for demo account. To change it enter the terminal, open "File" then "Login" and in the field "Server" enter new address. If after that connection with a server was not restored, try to download and reinstall the trading terminal.

If server failure is the company’s fault - and you have suffered losses, connected with this error, the company is obliged to refund these losses. For this purpose, send an e-mail to dealer@forexhunt.org, indicating account number, order number and time when there was a connection failure. This letter will be considered during 10 working days from the date of failure. But you should know that the company is not obliged to refund loss of profit.

Problems with order opening/"Trade context busy"

One of the primary reasons, why you can not open position in the trading terminal, is coincidence of trader and investor passwords. You can send your request for change of the trader password to a support service at support@forexhunt.org. In the request it is necessary to state your trading account number, phone password, and also to write new trader password which should vary from the investor password. Or to change the investor password directly by means of the trading terminal. For this purpose you should open "Service", then "Options".

Other widespread reason, leading to impossibility to open position, is a great volume of the deal. The reason is the insufficient sum of available assets for position opening. There are three variants of solution of this issue:

- Reduce the volume of the opened order.

Owing to impossibility or unwillingness to do so:

- Increase leverage. To make it, contact the technical support service by any communication facility and inform them about the trading account number, phone password and desirable leverage.

- Deposit account with additional funds, sufficient for opening positions of desirable volume at a current leverage. Additional attention deserves error "Trade context busy" arising at the terminal at attempt of opening/closing/change of position. It means that you have tried to open a new position, quit waiting for execution of the previous requests for position opening/closing/change. The problem solution is waiting while the previous requests will be executed or terminal reboot. IMPORTANT! This error arises on the client’s side (in your trading terminal), not on the server, solve this issue in a support service is impossible!

In case of high volatility of financial markets (for example, during news release), requotes are probable at attempt of opening/closing position (server’s offers of the new price which are different from the price of your inquiry). To avoid such situation you may use option in a window of position opening/closing "Enable maximum deviation from quoted price". Adjusted certain value, you allow to open a position under the new price automatically if the deviation of new price from the required price is not more, than the fixed amount.

I can’t log in to my account, I keep getting “Invalid account” message. What should I do?

This can happen due to the following reasons:

1. You use wrong server when trying to log in:

FXH-Real.com: 174.36.142.12:443 - for MiniHunter и RealHunter accounts;

FXH-Demo.com: 174.36.142.11:443 for demo account.

2. You enter an incorrect password.

3. You didn’t log in to your account for a long time and it was deleted or blocked. Contact Technical Support Department via e-mail (support@forexhunt.org) or ICQ (598-142-123; 457-250-526) and provide your number of trading account, name and phone password to unlock your account.

I canot see the deals I made before in my account history

Right-click on the “Account History” tab and select “All history” in the drop down menu.

Import of user indicators

To use non-standard indicators in trading with terminal it is necessary to save needed indicator in the folder C:/Program Files/ForexHunt MetaTrader 4/experts/indicators.

In case the user’s indicator is imported correctly, it will appear in the select menu in trading terminal ForexHunt MetaTrader 4.

While using of user’s indicators it is necessary to take into account that in case of erroneous code, it can lead to delay of system’s work or to be not displayed on the chart. In such cases you have to apply directly to the creator of this indicator.

For this reason it is recommended to use indicators and advisers created by programmers, whose contacts are known and accessible for you.

“New order” button is inactive

If the “New order” button is inactive, it means you logged into your account under Investor password. Re-login to your account under trader’s password. It allows complete account management; only under it you can open, close or edit positions. It is also used during funds deposit/withdrawal for account verification. Investor password is for a view-only access.

“Sell” and “Buy” buttons are inactive.

If “Sell” and “Buy” buttons are inactive, it means you have a wrong volume selected. For “Lite” accounts minimal volume is 0.1 lot and maximal is 100 lots. For “Real” accounts minimal volume is 0.01 lot and maximal is 100 lots. For more details see Account Types in our web-site.

What is “volume” in New Order menu and how is it calculated?

«Volume is a size of an order and is measured in lots. For lot size please refer to Trading instruments. You can calculate your available volume with a trader’s calculator.

What is “Bid” and “Ask” (offer)?

This is a buy and sell price on the quotes you see, when you open or close an order. The difference between the two prices is called the spread. All the charts in trade terminal are shown at "Bid" price. You can set up your terminal to show Ask price as well. To do so, press F8 on the chart window and in “General” tab put a tick “Show Ask Line”. Upon "Buy" order opening, the open price is "Ask" and the closing one is "Bid". Upon "Sell" order opening, the open price is "Bid" and the closing one is "Ask".

A stop loss order was hit, while there was no such price on chart

It often happens with beginners in "Sell" positions. It happens because the trader doesn’t take spread into consideration. Upon "Sell" order opening, the open price is "Bid" and the same price is shown on the chart. "Sell" order close price is "Ask", i.e. "Bid" price + spread. You can set up your terminal to show "Ask" price as well. To do so, press F8 on the chart window and in “General” tab put a tick “Show Ask Line”.

Is it possible to open a swap-free account?

Yes, It is possible. You can find more details concerning Swap-Free option at the webpage Accounts without swaps.

Take-profit was not actuated or a buy stop or sell stop order did not open although it was influenced by the price

It is necessary to take into consideration that the price consists of two components - bid price and ask price. The bid price is demonstrated in the chart. A Sell order is opened with a bid price and closed with an ask price. A Buy order is opened with an ask price and closed with a bid price.

Example: For your Sell order the take-profit level is 1.3121. The price in the chart reached 1.3120, but the order did not close by the take-profit. The bid price is indicated in the chart, but the Sell is closed with the ask order. (ask = bid + spread) At the moment when bid=1,3120, ask=1,3123, i.e. the minimum price for your order was 1.3123, therefore it did not close.

What is «Stop-loss» (S/L) and «Take-profit» (T/P)?

A «Stop-loss» is an order, which can be put either upon opening the position, or after it is already opened. The goal of this order is to minimize loss, i.e. after the price reaches the set value, your position will be automatically closed with a fixed loss. Or with a profit if you set your S/L into zero value. A «Take-profit» is basically the same order, but working in a reverse way, i.e. after the price reaches the set value, your position will be automatically closed with a fixed profit. For instance: as you open a long position (long means buy), you open a buy position up at Ask price, and close it at Bid price. In this case you can set “Stop-loss” under Bid price and “Take-profit” over Ask price. Subsequently, as you open a short position (short means sell), you open a sell position up at Bid price, and close it at Ask price. In this case you can set “Stop-loss” over Ask price and “Take-profit” under Bid price. Now let’s assume you want to Buy 1 lot EUR/USD. You open a new order, request the current quote, select the required currency pair, enter the volume in lots, set the S/L and T/P (if needed) and press “Buy”. You have bought at Ask price 1.2453, which means Bid at that time was 1.2450 (spread is 3 points). A “Stop-loss” order can be set under 1.2450. If you set it at 1.2400, it means that if the Bid price reaches 1.2400 your order will be automatically closed with a 53 points loss. A “Take profit” order can be set over 1.2453. If you set it at 1.2500, it means that if the Bid price reaches 1.2500 your order will be automatically closed with a 47 point profit.

What are pending orders “Stop” and “Limit”? How do they work?

These are orders which will be opened when the price reaches the value set in the orders. A Buy/Sell Limit is executed only when the market price is (or is better) than the price set in the order. Buy Limit is usually placed under the current market price and Sell Limit is placed above the current market price. Buy/Sell Stop is executed only when the market price is (or is worse) than the price set in the order. Buy Stop is usually placed above the current market price, and Sell Stop is placed under the current market price.

What are the conditions for S/L, T/P, Stop and Limit orders?

For all currency pairs the order price must differ from the current market price (Bid or Ask, depending on the order direction) for at least a size of spread. You can not place any pending order closer to the current market price than it is stated in the Trading instruments (see “Stop&Limit”).

What is a SWAP and why, for an opened position carrying over to the next day, do you either earn money or have to pay it?

For an opened position carried over to the next day, money may be levied because prolongation of the position to the next day is processed with the help of a short Roll-over or Swap (Tom/Spot) operation. Roll-Over consists of 2 opposite deals of equal amounts but with different value dates (Tom – tomorrow, Spot – second working day) and slightly different rates. Roll-over is an artificial closing of an opened position on a certain value date and a synchronous opening of the same position on the next value date price, which shows the difference in interest rates between the selected currencies. Depending on the type of position (Sell or Buy) you either receive or pay a certain amount to prolong it (from some % of the pip to a couple of pips). When the position is prolonged from Wednesday to Thursday (here it means dates of valuation) this amount increases threefold.

What are “Margin Call” and “Stop Out”?

The company has a right to close customer’s positions without notifying him, in case equity is less than 30% of the required margin (for opened positions). If several positions are opened, the company can close one or several of them, starting from the one, generating the largest loss. The trade account condition is controlled by the server, which closes all positions automatically, if margin level reaches 15% (or less) both for Real and Mini-types of account . This situation is called “Stop Out”. It is performed by the current market price.

Why has my position closed by itself?

Obviously there were not enough funds on your account to keep the position opened. As soon as the margin level reaches 10%, the server automatically closes all the positions. This event is also recorded in log files with a comment “stop out”. If several positions are opened, the first one to close will be the position with the highest floating loss.

How long can I keep the position opened?

You can keep it open as long as you want, but note that you will have pay (or receive) swap for transferring your position through every night.

What are “Support” and “Resistance” levels?

“Support” and “Resistance” are technical analysis notions from the classic theory by J. Dow. Support level is a level lower than the current market price from which the trend, supposedly, can turn upwards. Resistance level is a level higher than the current market price from which the trend, supposedly, can turn downwards.

What is a “trailing stop”?

The following happens when you set a trailing stop (for X points): terminal waits until the position reaches the profit of X points. After that it sets a S/L at the distance of X points from the current market price (in our case it is a “lossless” level). If it receives a quote, when the distance between the current market price and the S/L is bigger than X – it sets a new S/L at X points from the current market price. This way S/L follows the price at the distance of X points. Thus, trailing stop is an algorithm of S/L management – to follow the current market price. Please note that trailing stop is an internal terminal function and works only when your terminal is up and running. If you put a trailing stop and close your terminal, the server will remember only the last S/L.